At Ortega we fully support the British Hospitality Association (BHA) voluntary code of best practice on service charge and tips. More details of this code can be found on the BHA website at www.bha.org.uk.

All employees receive at least National Minimum Wage. Tips and service charge are paid in addition to National Minimum Wage.

Both credit card tips and service charge paid are subject to a 10% deduction for administrative and other house costs, prior to a full distribution to employees in the restaurant through the company’s payroll system.

The 10% deduction covers the cost of credit card fees, payroll bureau processing costs and other direct house and administration costs.

Any tips paid in cash are retained by the waiter. They may or may not have arrangements in place to share these tips with other employees in the restaurant and staff in the restaurant kitchen. It is the responsibility of those receiving cash tips to declare the income for tax purposes to HM Revenue & Customs. The company does not participate in any aspect of cash tips.